Troubleshooting Zegocloud Video Call Recording Issues

What will you learn?

In this comprehensive guide, you will delve into troubleshooting common problems encountered while recording video calls using Zegocloud. By the end of this tutorial, you will possess the knowledge needed to ensure smooth and hassle-free video call recordings.

Introduction to Problem and Solution

Encountering issues with recording video calls on Zegocloud is a common occurrence that can stem from various factors such as misconfigurations, service limitations, or even code-related bugs. The primary objective here is to identify these pitfalls and equip you with effective solutions to overcome them successfully.

To tackle this challenge, we will initially focus on verifying configurations and ensuring that your setup aligns with the necessary requirements for seamless recording. Subsequently, we will delve into specific code snippets and adjustments tailored towards resolving recording issues within Zegocloud video calls.


To address prevalent recording issues in Zegocloud video calls, ensure your setup mirrors the following example:

# Example setup for initiating recording on a Zegocloud video call

# Import necessary libraries (Assuming SDK is already installed)
from zego_express_engine import zego_express_engine

# Initialize engine
app_id = "your_app_id"
app_sign = "your_app_sign"
engine = zego_express_engine.ZegoExpressEngine(app_id, app_sign)

# Start the call
call_id = "unique_call_id"

# To start recording:

# Copyright PHD

Note: Remember to replace “your_app_id”, “your_app_sign”, and “unique_call_id” with your actual application ID, sign key from Zegocloud dashboard, and a unique identifier for your call session respectively.


The provided snippet illustrates initializing the Zegocloud engine with essential credentials before commencing a video call session. The startRecording function plays a pivotal role in initiating the recording process during ongoing calls. It should be invoked after successfully starting a video call session.

Here’s a breakdown of key steps:

  • Initialization: Properly initialize the engine with your unique application ID and sign provided by Zegocloud.
  • Starting Call Session: Utilize startVideoCall() method to commence your desired call using an identifiable call_id.
  • Recording: Use startRecording() to specify the location where recordings should be saved. Ensure this path exists or is accessible by your application environment.

These fundamental steps at the code level are crucial; however, remember that configuration on both client-side and server-side also significantly impacts successful recording processes.

    1. How do I install the Zego Express Engine SDK?

      • You can install it using pip: pip install zego-express-engine.
    2. What formats does startRecording save files in?

      • Typically .mp4 or .flv, depending on configuration settings within your dashboard or API parameters.
    3. Can I record audio-only sessions?

      • Yes, adjust settings within startRecording() accordingly to accommodate audio-only recordings.
    4. Is there a limit on how long I can record?

      • Limitations vary based on subscription plans; refer to official documentation or support for specific details regarding limits under different plans.
    5. How do I troubleshoot errors during initialization?

      • Ensure correct app IDs and sign keys are used; log any error messages received during initialization for further analysis.
    6. Can multiple sessions be recorded simultaneously?

      • Yes, but manage each session’s identifiers carefully to avoid overwriting paths when saving recordings from concurrent sessions.
    7. Are recordings stored locally or on cloud servers?

      • By default locally unless specified otherwise through additional configurations specifying cloud storage options available within SDK services offered by Zegocloud.
    8. What permissions are needed for recording on mobile devices?

      • Typical permissions include microphone access and storage write access; ensure users grant these before attempting recordings on mobile platforms.
    9. How do I customize quality settings for my recordings?

      • Adjustments can be made through parameters in startRecording; detailed SDK documentation provides guidance based on intended output quality versus resource consumption considerations.
    10. Do I need special licensing apart from my current plan for accessing recording features?

      • Generally no if basic functionality suffices but check specific terms concerning extended features like longer duration records or higher resolution options available under different tiers.

Resolving issues related to recording video calls using Zegocloud requires not only technical adjustments but also meticulous configuration checks both at the client-side and server-end. Adhering to the guidelines outlined while troubleshooting can significantly streamline the resolution process efficiently, ensuring uninterrupted user experiences during critical moments that necessitate capture via recordings.

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